Shipping and Returns

National Shipments (SEUR 24-48 hours)

  • Peninsula, Balearic Islands and Portugal (incl. Formentera)
  • Free for orders over 50€
  • Formentera: 9.99€ for orders under 150€
  • 2/3 working days - Saturday and Sundays no shipments are handled. 
  • Tracking Number
  • Seur
  • Canary Islands, Andorra, Ceuta and Melilla
  • 10.99€
  • Free for orders over 150€
  • 5/7 working days
  • Tracking Number
  • Correos

International Shipments

Shipping Europe Zone 1

  • Austria, Belgium, Czech Republic, Denmark, France, Germany, Hungary, Italy, Netherlands, Poland, Slovakia and Slovenia.
  • Express Delivery 3/6 working days
  • 14.99€ for orders under 150€
  • 9.99€ for orders of 150€ - 250€
  • Free for orders over 250€
  • Tracking Number
  • Seur

Shipping Europe Zone 2

  • Bosnia, Bulgaria, Croatia, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Norway, Romania, Serbia, Sweden, Switzerland.
  • Express Delivery 3/4 working days
  • 49.99€ up to orders of 249.99€
  • 69.99€ from orders of 249.99€ to 399.99€
  • 99.99€ from orders of 399.99€ to 899.99€
  • Tracking Number
  • DHL

Shipping USA

  • USA
  • Express Delivery 4/6 working days
  • 49.99€ up to orders of 249.99€
  • 69.99€ from orders of 249.99€ to 399.99€
  • 99.99€ from orders of 399.99€ to 899.99€
  • Tracking Number
  • DHL
  • We reserve the right to revise the shipping cost.

International Shipping

  • Asia, Africa, Oceania, South America and United Kingdom
  • Express Delivery 4/6 working days
  • 49.99€ up to orders of 249.99€
  • 69.99€ from orders of 249.99€ to 399.99€
  • 99.99€ from orders of 399,00€ to 899.99€
  • Tracking Number
  • DHL
  • We reserve the right to revise the shipping cost.

Shipping to Bahrein:

  • 69.99€ up to orders of 149.99€
  • 199.99€ from orders over 150.00€

ADDITIONAL INFORMATION: The customer is responsible for any customs or local tax costs. VAT will not be refunded on international sales. Currently the arrival time for shipments to Europe and the USA is one week. Saturday and Sunday no shipments are handled. For deliveries to the Canary Islands we are not responsible for delays or incidents caused by Correos.

Changes

PENINSULA AND BALEARIC ISLANDS 4,99€

You have 15 days to request a change

  • 1) Send an email to info@thetribeconcept.com requesting your return and indicating your name, surname and the order number.
  • 2) The new product will be sent once the 4,99€ shipping costs have been paid.
  • 3) Upon receipt of the order, the same courier will collect the returned product.

CANARY ISLANDS, ANDORRA, CEUTA AND MELILLA 10,99€

You have 15 days to request a change

  • 1) Send an email to info@thetribeconcept.com requesting your return and indicating your name, surname and the order number.
  • 2) The new product will be sent once the 10,99€ shipping costs have been paid and the returned product has been sent. The returned product must be sent by your own means.

INTERNATIONAL SHIPMENTS

You have 15 days to request a change

  • 1) Send an email to info@thetribeconcept.com requesting your return and indicating your name, surname and the order number.
  • 2) It will be processed as a return.

Returns

PENINSULA AND BALEARIC ISLANDS 4,99€

You have 15 days to request a refund

CANARY ISLANDS, ANDORRA, CEUTA AND MELILLA

You have 15 days to request a refund

  • 1) Send an email to info@thetribeconcept.com requesting your return and indicating your name, surname and the order number.
  • 2) The package must be sent by your own means.
  • 3) When we receive the order we will make the refund. Shipping costs already paid are not refunded. The customer is responsible for taxes. 

INTERNATIONAL SHIPMENTS 

You have 15 days to request a refund

  • 1) Send an email to info@thetribeconcept.com requesting your return and indicating your name, surname and the order number.
  • 2) The package must be sent by your own means.
  • 3) When we receive the order we will make the refund. Shipping costs already paid are not refunded.

IMPORTANT: When making your return, please note that it will be rejected if the product has been used, there is deterioration or dirt on the garments or soles of the shoes, damage due to improper use, fading, residue such as balls or lint or any damage from external causes. The return will be refused if the box is damaged (if it has been written on, taped or its label manipulated) and/or the product does not have its original label. If the sneakers were accompanied by stickers or other promotional material inside the box they must be included for return.

ADDITIONAL INFORMATION: The customer is responsible for any customs or local tax costs. VAT will not be refunded on international sales.

Cancellations

If the order is cancelled before it is sent, the amount paid will be refunded immediately. However, if the order is cancelled after it has been sent, the return process must be followed.